Returns & Refunds Policy

Effective Date: March 1, 2025

1.Eligibility

Timeframe: Within 15 days of delivery

Condition: Unused, undamaged, in original packaging

Exclusions: Custom items (e.g., engraved ceramics), clearance ("Final Sale")

2.Return Process

Contact Support: Email service@xymkt.com with order # & reason

Ship Back: Use shockproof packaging with return form (COD not accepted)

Refund: Issued within 5 business days after inspection

3.Shipping Costs

Quality Issues: We cover round-trip shipping

No-questions-asked Returns: Buyer pays return shipping