Shipping Policy
Last Updated: October 1, 2025
1.Shipping Partners
We partner with global carriers for secure delivery:
- Standard: DHL eCommerce, FedEx International Economy
- Expedited: DHL Express, UPS Worldwide Saver
- Oversized Items: LCL/FCL Ocean Freight
2.Delivery Time & Costs
Region | Standard | Expedited |
North America | 15-30Working day | 7-15Working day |
Europe | 10-20Working day | 5-10Working day |
Asia-Pacific | 7-15Working day | 4-7Working day |
Freight reference | 15−50（by weight/volume） | 40−100（by weight/volume） |
Refer to the checkout page for details.
Free Shipping：Free delivery over $100.
3.Duties & Taxes
DDP (Delivered Duty Paid): Prices include duties, no extra charges at delivery (recommended).
DDU (Delivered Duty Unpaid): Buyer pays duties upon arrival (may cause customs delays).
4.Tracking
Tracking Info: You will receive an email with tracking number once shipped.
Real-time Updates: Check status via carrier’s website or our “Order Tracking” page.
5.Damage & Loss
Inspection: Check items upon delivery. Refuse damaged parcels and take photos.
Claims: Report damage within 48 hours with photos for free reshipment/refund.
6.Delays & Force Majeure
Carrier Delays: Not considered breach of contract. Refer to carrier’s ETAs.
Force Majeure: We may cancel orders and issue full refunds for wars, strikes, pandemics, etc.
7.Address & Delivery Issues
Wrong Address: $20 redelivery fee if returned due to incorrect address.
Failed Delivery: Parcels returned after 3 attempts; buyer pays return & reship costs.